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Tenant

  • Folder icon closed Folder open iconGetting Started
    • How To Register For An Account
    • How To Subscribe To Auto Pay
    • Setting Your Pin Number
    • How To Change User Name
    • How To Change Language
  • Folder icon closed Folder open iconMy Tenancy
    • How To Pay Rent
    • How to Subscribe To AutoPay
  • Folder icon closed Folder open iconMy Agreement
    • How To Agree & Sign
  • Folder icon closed Folder open iconSmart Lock
    • Basic Interface
    • Passcodes
    • IC Cards
    • Fingerprints
    • eKey
  • Folder icon closed Folder open iconSmart Meter
    • How to Pair To WiFi
    • How To Top Up
  • Folder icon closed Folder open iconFrequently Asked Questions
Tenant

Frequently Asked Questions

Estimated reading: 2 minutes 778 views
Why can't I receive OTP?

Check if the number 68886 or 66669 has been marked as spam/blocked. If yes, unmark/unblock it.

For checking settings, you can follow the steps below
          1. For iOS
          – Go to Settings > Messages > Blocked Contacts

          2. For Android
          – Reference: https://www.howtogeek.com/322193/how-to-block-text-messages-from-a-certain-number-on-android/
          – Check and ensure app such as Spamcall, Robocall, Truecaller are not enabled to block SMS

The app does not have my country code available. What should I do?

Kindly get a Malaysian simcard from your preferred local telco service provider.

Still stuck? How can we help?

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